FAQ

What is Wayshare?
Wayshare is a service where you can store and download files.
Who can use Wayshare?
Anyone. All you need is an internet connection. Registration is optional for downloading, but an account gives you higher limits and access to Premium features.
How do I download a file?
There are two ways to download: Free and Premium.
Free: open the file page, click Low Speed Download, wait for the timer to finish, complete the captcha and you will get your download link. Free downloads have reduced speed and other limits (see below).
Premium: open the file page and download instantly, at full speed, with no waiting and no captcha. See Premium for details.
Can I watch videos online?
Premium users can watch full videos online, and other users can watch short previews. Online playback is available only for videos in a supported format, so some files can only be downloaded: if there is no player on the file page, download the file and watch it on your device. Watching a full video online uses your download traffic. See the "Online video watching" section of our Terms of Service for details.
Why can't I download several files at once?
Free users can download one file per 24 hours, up to 1000 MB in size, and only one file at a time from one IP address. Premium users can run up to 8 parallel downloads, with no waiting between files and no file size limit.
Why is my download speed slow?
Free downloads are speed-limited (25–45 KB/s for guests and registered users). Premium users download at the maximum speed available.
Can I resume an interrupted download?
Yes, with Premium. You can pause a download at any time and continue later. Free downloads cannot be resumed and have to start again from the beginning.
What files can be uploaded and downloaded?
Any files that do not violate our Terms of Service or applicable laws. Please let us know if you notice any violation, by selecting the link, and then send complain (more in Complaints).
What do I get with Premium?
- Maximum download speed
- No ads
- No waiting time and no captcha
- No file size limit
- Up to 8 parallel downloads
- Resume support and download managers
- Direct download links
- Full videos online
- Favorites for files you want to keep track of
- Priority support
How do I get Premium?
Go to the Premium page, choose a plan and a payment method that suits you, and complete the payment. Premium is activated automatically. Payments are one-time: there is no subscription and no automatic renewal.
Are there download limits?
Yes. Premium users can download (and watch online) up to 75 GB within any 3 consecutive days, and no more than 100 files per day. Free users can download up to 2 GB within 3 days, one file per 24 hours, with a maximum file size of 1000 MB. Your traffic allowance renews automatically as older usage leaves the 3-day window.
What download speed do I get with Premium?
Up to 1 Gbit/s, depending on your own internet connection.
How do I create an account?
Use the Sign up page.
How do I change my password?
Go to My Account, enter a new password and save the changes.
I forgot my password. How can I get access back?
Use the Forgot your password? page and enter your email address. We will send you a link to set a new password.
Can I get a refund for Premium?
Please read our Refund Policy first, then contact us at [email protected].

If you can't find the answer to your question, please use the Contact Us form.

Complaints
How and where can I send a complaint?
To report a file, copy its link and contact us through the Contact Us page.
We process every complaint within 48 hours and immediately remove the material if it is distributed illegally. We work strictly within the law and are ready to cooperate with copyright owners to protect their property from illegal distribution.

Please include the following information in your complaint:
1. Your full name and contact details (email, phone number, postal address);
2. If you represent an organization whose rights were violated, the name of the organization and your position;
3. The links to the files you are reporting and a short description of the claim, explaining your (or your organization's) relation to the content;
4. A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, and that all the information you provided is accurate.

This information is necessary for a fair decision about content stored by our users, with whom we are bound by the obligations described in our Terms of Service. Complaints are reviewed only if all the requested information is provided. For copyright complaints, please also see our DMCA Notice.